VI Service Desk is a complete IT service management solution providing Incident, Service, Knowledge, End User Self Help, and Asset Management. VI Service Desk allows automation of IT processes including Routing, Escalation, Approval, Change Management,Task Creation, Asset Polling and Software License Tracking. Create unlimited reports with Ad Hoc Reporting, Charting and integration with Microsoft Excel. VI Service Desk conforms to ITIL standards.

Platform independent managed file transfer server that supports FTP, secure FTP (FTP over SSL), HTTP and HTTPS protocols. JSCAPE Secure FTP Server greatly simplifies the process of securely exchanging data with trading partners and automation of file transfer processes, resulting in increased productivity and immediate return on investment. Platform independent Java based installers are available for Windows, Linux and Mac OS X platforms.

The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.